Charles Stephen Thompson

Passionate about automation with years of experience creating smooth & efficient workflows across disparate applications— leveraging efficiencies & realizing savings across business units & home environments alike. Intimately familiar with the needs of rapidly growing startups, with a proven track record of delivering solutions that are timely, innovative, & secure. An entrepreneurial self-starter who uses his expertise outside of the office as the owner of a small consulting business focusing on networking & home automation. Regularly contributes to open source projects in smart home setup, home automation, & SSO integration.

Assistant Vice President, Technology

Jan 2014 - May 2016 2019

Senior Associate, Technology

Feb 2013 - Dec 2013

Build America Mutual Assurance Company, New York, NY

• Designed/implemented Active Directory server backbone to provide SSO for Windows, Mac, & Linux client & server endpoints using AD, Kerberos, & LDAP technologies in conjunction with Duo MFA.
• Implemented Jabber/XMPP with SSO & VOIP integration for pre-existing phone system.
• Moved servers & applications to cloud providers, resulting in over $250K in savings over five years.
• Conducted non-developer technology audit process & compliance reviews (Sarbanes-Oxley, etc).
• Provided application/hardware service, support, & training to nearly 100 users in three locations.
• Supervised allocation, planning, & monitoring of hardware & software resources.
• Coordinated hardware/software budget with chief technology officer.

Senior Network/System Engineer & Level II Support Technician

Jan 2011 - Jan 2013

Junior Network & System Engineer

Sep 2010 - Dec 2011

SecondMarket Holdings, inc (Now NASDAQ Private Market), New York, NY

• Managed technology purchasing for rapidly expanding startup with annual budget of $1.75 million.
• Planned, purchased, & implemented $100K Avaya phone system upgrade.
• Oversaw Mac rollout & Mac/AD domain integration, saving $50K/year in outsourcing costs.

Level I Support Technician & System Engineer

Sep 2008 - Aug 2010

Chicago Microsystems, Inc, Chicago, IL

• Transitioned network to ISP that produced an 80% cost savings with tenfold bandwidth increase.
• Administered endpoints; provided customer service & technical support to faculty, staff, & students.
• Maintained inventory, documentation, & software updates to systems & network.

Intern, the Office of Presidential Correspondence

Sep 2009 – Dec 2009

The Executive Office of the President of the United States, Washington, DC

• Ensured compliance with the Presidential Records Act by cataloging mail, email, fax, & telephone correspondence.
• Developed best practices for handling & responding to all mail addressed to the President.
• Helped plan & implement system to address 65,000 piece backlog while maintaining pace with incoming correspondence at a rate of approximately 3,000 pieces per day and significantly more during the holidays.
• Performed hand coding & sorting of thousands of pieces to determine appropriate response; referred requests to relevant agency or department within the various levels of local, state, and federal government.
• Staffed official White House events such as the Indian State Dinner.

Senior Consultant

Oct 2006 – Dec 2008

Eckhart Consulting of The University of Chicago, Chicago, IL

• Developed best practices for distribution of funding by Student Government to campus organizations.
• Created marketing campaign for student group that increased enrollment by 11.8%
• Researched, analyzed, and assembled complex data into deliverables for clients ranging from university administration to cultural, business, and government student groups.
• Participated in extensive training exercises run by professional consultants and alumni of the university. see less

Residential Computing Assistant

Sep 2007 – Jun 2008

The University of Chicago, Chicago, IL

• Maintained & administered dormitory computer lab for a dorm with more than 150 students and staff.
• Provided customer service, tier 1, and some tier 2 technical support to users & Windows, Mac, and Linux computers, respectively; reported larger incidents to relevant campus authorities.
• Provided development assistance for custom made ticket/incident reporting & tracking system.
• Responded to technical emergencies within one hour including system recovery & virus removal. see less

Global Business Services and Application Systems Intern

Jul 2008 – Sep 2008

Aon Hewitt, Lincolnshire, IL

• Planned & managed implementation of VoIP phone, voicemail, instant messaging, and video conferencing system for 23,000 associates across 35 countries on 6 continents in conjunction with associates representing various project teams, departments, and operational units.
• Audited technology processes & maintained project databases for over 4,000 software developers.
• Researched & wrote internal communications for technology process groups.